Work with us

Purpose

To assist the Care Co-ordinator in their day-2-day duties, ensuring a smooth and high quality service is delivered to the carers, their families and people with care needs, in line with the aims, policies and standards of the organisation.

The post will require fulfilling rostering, administration, supervisory and staff/client liaison duties.

To support the entire client journey from referral to service end.

In the absence of the Care co-ordinator the Service Support will temporarily cover all duties required by the Care Co-ordinator.

Values

Caring

Teamwork

Resourceful

Respect

Collaborative

Generic Responsibilities

To be accountable to the designated Care Co-ordinator but in absence be flexible to support all the Care Co-ordinator team.

To identify available and appropriate care staff in accordance with our personalised service and roster effectively and efficiently to ensure delivery of high quality services.

Visit clients in their own homes to create person centred care plans

Ensure the smooth running and effectiveness of the care package.

Participate in the “on call” rota

Supervise and observe Care Support Workers working with clients,

Conduct supervisions for each care support worker under line management of the designated Care Co-ordinator

To accept referrals in line with Service Level Agreements and Crossroads Care policies and procedures.

To communication with clients and staff as required.

To keep IT systems updated

To administer the care journey for a client from referral to service end.

To track, achieve and report on assigned KPIs.

To manage the alerts and take appropriate action.

To signpost internally and externally where appropriate to the correct service.

Deputy Care Co-ordinator Responsibilities

In the absence of the Care Co-ordinator you will be required to fulfil the following:

To investigate any reported accident / incident, ensuring that all Health and Safety legislation is met and the Registered Manager is informed of any incidents that have arisen.

To monitor referrals in accordance with Crossroads Care policies and procedures, contribute towards weekly reports subsequently issued to the Registered Manager detailing capacity, referrals, clients, staff issues, comment and complaints and health and safety.

To monitor and manage the day-to-day demands made upon the service.

To ensure the service delivered meets the requirements of the service user and is within budgetary constraints.

To supervise and appraise care staff in line with the organisations policies and procedures.

To raise awareness of the complaints procedure and where action is necessary, report immediately to the Registered Manager.

To ensure the training needs of all care and support staff are identified and fed into the development of the annual training plan.

To ensure all clients referred are assessed for eligibility.

To undertake a home visit to devise a personalised care plan and to determine, in consultation with clients and relevant professionals, the support to be provided by Rotherham Crossroads Care in accordance with the Health & Safety legislation.

To undertake risk assessments in client homes following appropriate referrals

To identify care staff training needs as part the client needs assessment process and liaise with the Training Officer to organise appropriate training.

To develop a high quality personalised service to ensure independence is maintained and service users are able to remain living in their own homes.

To ensure all associated administration is in place through liaison with the office staff

To assist and enable the service user to access other relevant support services.

To maintain regular contact with clients by telephone/home visits to regularly monitor and review the effectiveness of the care package.

To be available on a flexible basis in periods of client/carer emergency including emergency cover, emergency care set up and on call.

Allocation of Work

To organise and allocate schedules for CSWs in geographical region.

To monitor, manage and process the unallocated visits for geographical region.

To match care staff to clients to provide person centred services.

To communicate any changes to care to staff and clients.

To preserve and ensure client continuity for CSWs.

To schedule training, staff meetings and supervisions into the roster for CSWs.

To monitor and manage salaried CSW hours to ensure hours are fulfilled.

To communicate effectively with clients, carers and colleagues

To action all alerts for the team and take appropriate measures.

Action change in tasks on electronic call monitoring

Quality

To ensure compliance with relevant regulatory requirements both internally and externally

To work closely as part of a team, providing flexible support and cover to maintain high quality services.

To ensure a quality service is provided by monitoring standards and reviewing the service

Staff Related

To ensure the efficient and effective delivery of service to clients.

To provide ongoing support to, and regular supervision of care staff in all aspects of their work, training and personal development.

To maintain full and effective systems of communication with all staff and participate in regular staff meetings.

Personal Training and Development

To keep an up-to-date knowledge base through attendance at study days and courses as determined in discussion with the Care Co-ordinator

To establish and maintain effective communication links to other agencies

To participate in regular supervisions and performance reviews

Promoting Crossroads Care

To represent and positively promote Crossroads Care organisation locally as required.

Other Tasks

To follow Crossroads Care Code of Conduct.

To work within the philosophy and policies of the organisation.

To work within Health and Safety regulations.

To ensure that equality and diversity principals are applied at all times.

To ensure confidentiality is maintained at all times.

To undertake any other duties commensurate with the post holder’s grade as requested by the Care Co-ordinator.