Work with us

To be the first point of contact for staff, clients and stakeholders and play an integral role in representing our charity.

To be responsible for general administration for all Crossroads Care Rotherham’s services, involving; data input, gathering statistical information and presenting accordingly.

Respond to enquiries by telephone and in person from carers, the people they care for and other vulnerable individuals, providing a friendly, compassionate and professional welcome and directing them to appropriate information or support.

To take referrals and log and signpost according to each service

To be accountable to the Office Manager

PRINCIPLE TASKS: 

General Administration

To have knowledge of and utilise IT systems and software (Microsoft packages), ensuring the efficient running of administrative procedures.

To ensure sufficient photocopied supplies of all office documentation.

To order office supplies such as stationary, PPE and refreshments

To liaise with other organisations in times of signposting and referrals.

To undertake the IG toolkit and e-learning modules as required

To maintain an effective filing system for office, client, personnel and volunteer records.

To update various databases as required

To deputise for the Office Manager

To support all service leads/ contractors/stakeholders in relation to sending out correspondence.

To support with audit preparations

To co-ordinate applicants throughout the recruitment process and log information accordingly.

To produce starter packs for new starters/volunteers inc documentation and ID

To organise and co-ordinate events and fundraising activities/events.

To have involvement with quality assurance linked to all services and adhering to GDPR regulations.

To set up and archive clients, staff and volunteer information both on the internal system and physical form.

To take minutes for meetings and produce accurate records in a timely manner.

To ensure display boards and information are refreshed and up to date displayed in the office.

On occasions you may be required to facilitate/support carers groups in times of staff absence and sickness.

To provide flexible support and cover during holiday periods and staff absence as required.

To use own initiative to identify administrative systems which would increase efficiency generally for the organisation

To ensure the maintenance of the archive system and to ensure that archives are destroyed confidentially and appropriately in line with data protection regulations.

To act as first point of contact for general enquiries and signpost to relevant service.

To answer all incoming calls professionally and speedily directing to the appropriate person.

To ensure that calls to the organisation are handled professionally and that you can quickly differentiate between critical calls and general enquiries.

To implement and manage systems to aid smooth communication to all staff within the building.

OTHER TASKS

To follow Crossroads Care Code of Conduct.

To work within the philosophy and policies of the organisation.

To work within Health and Safety regulations.

To ensure that equality and diversity principals are applied at all times.

To ensure confidentiality is maintained at all times.

To undertake any other duties commensurate with the post holder’s grade as requested by Senior Management