Mental Health Carer Support Co-ordinator

Job Description

Salary: £20,344 plus excellent benefits

Hours and working pattern: 37 hours per week

Terms of employment: 12 months fixed term initially (subject to further funding)

Location: Crossroads Care Rotherham – Rotherham

To apply for the vacancy please click here.


  • To work with Carers of people with mental health conditions throughout the Borough of Rotherham.
  • To work with in the Rotherham Community, raising awareness of carer’s issues and providing, or where appropriate signposting carers to sources of support, information and advice.
  • Working collaboratively with statutory and voluntary partners, to build carers resilience to reduce the risk of carers falling into crisis and provide practical timely support to Carers who may already be in crisis.

Main Duties and Responsibilities

  • To engage with, make contacts and build good working relationships with voluntary and statutory professionals in order to raise awareness of carers issues.
  • Promote the support services available to carers of people with mental health conditions.
  • To provide and maintain up-to-date information for displays in community settings.
  • To encourage professionals to recognise and support carers of people with mental health conditions.
  • To deliver workshops across the Borough to Carers raising awareness on Herbert Protocol & This is me.
  • To collate project statistics and provide timely and accurate reports to the Carers Resilience Manager.
  • Actively utilise outcome tools ie. Outcome star to monitor effectiveness of the service.
  • In collaboration with other voluntary and statutory agencies, support carers to access services, training, advice, information and benefits to promote carers health and wellbeing.
  • Attend and participate at meetings and forums relevant to mental health and carers issues as required.
  • To direct all referrals through the appropriate channel.
  • Attend carers forums, mental health focused groups and participate as required.
  • To build network partner organisations working in the field of mental health, disabilities, benefits and income advice, including primary and secondary care, social care, health and welfare benefit agencies with the aim of promoting control and empowering individuals to make informed choices.
  • Support carers to develop a crisis plan to provide peace of mind and a clear protocol in times of crisis.

General Responsibilities

  •  To be accountable to the Carers Resilience Manager.
  • To devise and implement personal support plans, and ensure the smooth running and effectiveness of the support package through monitoring and regular review.
  • To work closely with professionals, statutory and voluntary agencies as required.
  • To report any reported accident / incident, ensuring that all Health and Safety legislation is met and the Cares Resilience Manager is informed of any incidents that have arisen.
  • To ensure the service delivered meets the requirements of the service user and is within budgetary constraints.
  • To market the carers mental health service and develop a network of support from health and care professionals.
  • To ensure that information provided in in a format that is easily understood and helpful to the individual.
  • To help people to navigate and access appropriate services ensuring that they are able to make contact with the right person for help and helping them to do so as necessary either personally or by arranging a referral/signpost.
  • To ensure that the service provided responds fully and effectively, promotes control, choice and meets a wide range and diversity of need.
  • In collaboration with the CRS manager to seek and record clients feedback to understand whether needs are been met and plan any necessary adjustments.
  • To develop and contribute to an evolving database of local information, contacts and experience ensuring continual improvement of the service and growth in organisational knowledge.
  • To raise awareness of the complaints procedure and safeguarding and where action is necessary, report immediately to the Carers Resilience Manager.
  • To report any safeguarding issues in line with policy and procedure.
  • To liaise with local mental health services in the Borough.

Personal Training and Development

  • To keep an up-to-date knowledge base through attendance at study days and courses as determined in discussion with the Carers Resilience Manager.
  • To establish and maintain effective communication links to other agencies and voluntary sector.
  • To participate in regular supervisions and performance reviews

Promoting Crossroads Care

  •  To represent and positively promote Crossroads Care Rotherham locally.

Other Tasks

  • To follow Crossroads Care Code of Conduct.
  • To work within the philosophy and policies and procedures of the organisation.
  • To adhere to Fire Regulations and Health and Safety regulations.
  • To ensure that equality and diversity principals are applied at all times.
  • To undertake any other duties commensurate with the post holder’s grade as requested by the Carers Resilience Manager.