Chief Executive Officer Job Specification

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Provide leadership to Crossroads Care Rotherham (CCR) within the governance framework established by Carers Trust and CQC taking cognisance of the charitable status of CCR. Overall responsibility for staff, volunteers, finances and resources to ensure that CCR delivers an effective and high quality service for carers and people with care needs, operating in a competitive environment.

Strategic Responsibilities

  • In conjunction with the Board ensure that there is a rolling five year strategic plan in place which is owned by the staff and gives clarity and direction for the organisation.
  • Set annual budget for approval by the Board including targets for income and expenditure
  • Ensure strategies and resources are in place to enable effective response to business opportunities that support and enhance the aims of the organisation.
  • Work closely with the Board of Trustees to ensure an appropriate skill mix of Board members, policies and procedures in place for the recruitment, induction and rotation of Board members.
  • To lead CCR in continuing to achieve the status of excellence as an employer and care provider.
  • To be the external face of the organisation developing mutually beneficial relationships with like minded organisations, contractors and the public.

Operational Responsibilities

  • Leadership and Line Management of the Senior Leadership team.
  • To be the Registered Manager and be accountable for the registration and inspection process as laid down by the CQC.
  • To assume the role of company secretary.
  • To be responsible for the organisation’s compliance with Data Protection & GDPR.
  • To be the Information Governance (IG) lead which involves co-ordinating and monitoring of the standards of information handling throughout the organisation and ensuring that an annual assessment is completed, provide regular and timely reports about improvements that have been met and ensuring compliance of this standard is communicated throughout the organisation.
  • To ensure the implementation of annual operational and training plans from the strategic plan.
  • To produce the Annual Report for the AGM with guidance from the Board of Trustees.
  • To implement appropriate risk management arrangements, ensuring that there is an up to date risk management plan in place at all times that is agreed by the Board and that covers all aspects of the business.
  • Oversee all matters of discipline and ensure compliance with employment law and completion of comprehensive documentation.
  • To create a positive working environment that supports the health and well-being of all staff and volunteers.
  • To represent carers’ views within appropriate forums.
  • To lead on Health and Safety within the organisation through effective delegation to appropriate individuals, to update the Board for all health and safety issues.
  • To seek approval from the Board of Trustees for Major decisions affecting the business.
  •  To be an ex-officio member of all subgroups and support as required.
  • To lead on budget control and operate within the standing financial instructions.


  • To liaise with and implement regulatory authorities requirements. e.g. Charity Commission, commissioner quality requirements and CQC.
  • To lead and manage all internal/external audit processes and identify contemporary quality marks within the sector with Board involvement and approval
  • To ensure quality indicators are in place, monitored and reviewed.

Business Development

  • To develop business relationships with all stakeholders and develop awareness of the strategic direction of Commissioners
  • Influence the direction of stakeholders through effective networking. To seek business development opportunities which benefit carers and people with care needs.
  • To develop a healthy pipeline of business opportunities, including an awareness of up and coming tenders and deadlines. To prepare and submit appropriate tenders for services.
  • To negotiate contract outcomes.
  • To make high-quality investment decisions to advance the business and increase surplus.
  • To pursue and negotiate new funding streams through a business development/ diversification programme.
  • To deliver presentations via public speaking at high profile events to raise the profile of CCR.

In support of our charitable status the Chief Executive will be required to:

  • Employ a fundraising strategy which promote the business and generate an income commensurate with the charitable aims of the organisation.
  • Liaise with existing funders, maintain and provide statistics, attend meetings to review funding and service agreements.

Other Tasks

  •  To keep up-to-date with relevant research, developments and publications locally and nationally in relation to issues relevant to CCR’s activities, voluntary organisations and charity legislation.
  •  To undertake any other duties commensurate with the post holder’s grade as requested by the Trustees.

Personal Development

  • In consultation with the chair of the Board the CEO will undertake personal development to ensure s/he remains up to date with current management practices.
  • The CEO may be required undertake training in public speaking/ presentation to ensure that s/he effectively represents the organisation in public forums.

Recruitment of Ex-Offenders