CQC rate us ‘Outstanding’ 2016

CQC Rating

We are very proud to announce that following our recent CQC Inspection our service has been awarded an overall rating of OUTSTANDING!!

The people who were contacted as part of the inspection process told CQC that they received an outstanding service from Crossroads Care Rotherham and were all extremely complimentary about the service. CQC did not receive one negative comment from commissioners, people who used the service or their relatives.

One person said, “They are like part of my family, they always turn up with a smile on their face and treat me with respect, they are like angels.” Another person said, “I lost my confidence when I suffered a loss. The service has given me back my life. The staff really do care about the person, it’s not just a job to them, it’s a vocation.”

CQC also spoke to members of our staff team. One Care Support Worker said, “This is the best job I have had. I love my work and get a lot of satisfaction from helping people to live well in their own home.” Another said, “I have worked in care for many years, but this is like working for a big family. The values and expectations of us all means we work as a team.”

As you can imagine, we are all extremely proud of this remarkable achievement and we would like to thank all staff, managers and trustees for their hard work and commitment to delivering such a wonderful service!

Thank you to everyone who took part in the inspection process, your contribution was invaluable!

Published: 12/07/2016